RETURN POLICY
Thank you for shopping with Yang Le. We strive to provide you with high-quality products and a seamless shopping experience. If, for any reason, you are not satisfied with your purchase, we are here to help. Please review our return policy below.
Returns
Time Frame: You have 7 days from the date of purchase to initiate a return.
Eligibility: To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.
Proof of Purchase: A valid proof of purchase is required for all returns. This can be in the form of the original receipt or order confirmation email.
How to Initiate a Return
Contact Us: To initiate a return, please contact our customer service team at customer_service@yang-le.com or +65 96431425.
Provide Information: Please provide your order number, the name of the item you wish to return, and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a return authorization and instructions on how to return the item.
Refunds
Processing Time: Refunds will be processed within 7 days of receiving the returned item.
Method of Refund: Refunds will be issued to the original payment method used for the purchase.
Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition or are damaged.
Exchanges
At this time, we do not offer direct exchanges. If you need a different item, size, or color, please initiate a return and place a new order.
Shipping Costs
Non-Refundable: Shipping costs are non-refundable, and customers are responsible for the cost of return shipping.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund, including return shipping costs.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer service team at customer_service@yang-le.com or +65 96431425
.
Yang Le reserves the right to update or modify this return policy at any time without prior notice.
Thank you for choosing Yang Le. We appreciate your business!
If you have questions regarding this Agreement or wish to obtain additional information, please send an e-mail to sales@yang-le.com.